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Uphold is a digital trading platform that allows users to buy, sell, and trade a variety of assets, including cryptocurrencies, national currencies, and precious metals . To protect user funds, Uphold employs a modern, multi-layered security approach for logging in. This guide walks you through everything you need to know about accessing your Uphold account, whether on the web or mobile.
Before attempting to log in, ensure you have met the following requirements:
Uphold uses a "passwordless" or device-based verification system for web access to enhance security. Instead of just typing a password, you must confirm your identity using your phone .
Step-by-Step Web Login Process:
Important Note: The web version is not accessible on mobile browsers. If you attempt to visit the site on your phone, you will be redirected to download or open the dedicated mobile app .
Logging into the Uphold mobile app is designed to be both quick and secure. While the initial setup requires your email and password, daily access is protected by a device-specific Access Code .
The Access Code is a PIN (similar to a debit card PIN) that you set up within the app settings (Menu > Settings > Security). It is separate from your main account password and is used specifically to secure and unlock the app data on your particular device .
Encountering problems during login is frustrating. Here are solutions to the most common issues based on Uphold's support pages.
If you receive a push notification for a login you didn't initiate, immediately tap "No, it's not me" on your mobile device . You should then change your account password and review your account security settings. Note that the location displayed on the notification might be inaccurate if you are using a VPN .
This usually indicates a timing or connection issue. To resolve this:
If you cannot remember your password, you can reset it easily:
Can I log in to Uphold from any country? No. You must be a citizen or resident of a country where Uphold operates. If you try to create or access an account from a restricted jurisdiction, you will be blocked .
What is the difference between my password and my Access Code? Your password is used to verify your identity and log into your account across different devices. Your Access Code is a short PIN used specifically to secure the data within the Uphold app on a single device .
What should I do if I don't receive the password reset email? First, check your Spam or Junk folder. If it's not there, ensure you are entering the exact email address associated with your Uphold account. You can also try requesting the email again, as previous links are invalidated when a new one is requested .
Is two-factor authentication (2FA) supported? Yes. Uphold supports 2FA, which adds an extra layer of security to your account. You will be prompted for this code during sensitive actions like password changes .
Uphold's login process prioritizes security, particularly by requiring mobile device verification for web access. By understanding the distinction between your account password and your mobile app's Access Code, and by knowing how to troubleshoot common issues, you can ensure a smooth and secure experience managing your digital assets. Always ensure you are on the official Uphold website or using the genuine app to protect your login credentials.